Tuesday, February 10, 2009

Dear Allie at Albertson's

Remember me from last night? The woman you were short with when I asked about more frozen potatoes? Remember that? How stupid you tried to make me feel by sending me to look for a sale item amongst the regularly-priced items when you knew they were out of stock? That wasn't very nice, but I would have let it slide had our evening ended there.

But remember how after I checked out and started looking at my receipt, you were very rude and condescending when I asked you to refund me the $2.00 difference from the two cans of Enfamil I purchased for my son? Remember how the shelf tag said $21.99 for the 24-ounce can but I was charged $22.99 for the 20% more free (28.8-ounce) can? Remember how I explained to you that 20% of 24 ounces is 4.8 ounces, so the 28.8-ounce cans perched in that spot on the shelf were obviously supposed to be the same price as the 24-ounce cans? Remember how you couldn't find a separate shelf tag for the 28.8-ounce cans? Remember when I showed you that the can said "20% more free" and not "20% more for one more dollar"? Remember how you kept saying over and over again that the UPC code was different, and I acknowledged that, but I just wanted you to stop and think about some simple math for a minute? Remember how I just wanted my two bucks back, but you were completely unhelpful and started walking away from me when our conversation wasn't finished?

Well, I went in today to talk to a REAL manager and guess who was right? I was. Are you surprised? I sure as hell wasn't. The REAL manager mentioned you'll be getting a private lesson from the big wigs on using some common sense. Well, that is, if you're around long enough to get it. When I told her that I called the 877 number last night to complain about my experiences with you, the REAL manager mentioned that means you might be gone before they'll get a chance to educate you on properly interpreting shelf tags. Oops - sorry about that! And as a bonus, seems Albertson's has a policy that if something rings up incorrectly, it's free. In this case, one can of formula was free, and the other was just price-matched to the shelf tag.

So to summarize...I paid $22.99 each for two cans of formula, used 2 $3.00 manufacturer coupons plus an Albertson's matching coupon of another $1.00 off each, plus I did a partial payment with two $5.00 Enfamil checks. The total refunded to me was $24.75, so when all was said and done, I spent $4.61 on 56.6 ounces of formula powder, plus about 10 minutes on the phone last night and maybe another 15 minutes in the store today. Not too shabby, eh?

What cost me very little may end up costing you your job. Gees, that's too bad. Or not. It's your fault, so you should be held accountable for your actions. All I wanted was two dollars refunded to me. Why wouldn't you just do it? You knew I was right, but I guess the thought of caving to another couponing mother was just too much. Maybe next time you see a mother shopping only the ad items you'll be a little nicer to her instead of dismissing her as irrelevant. My two primary jobs are (listed in order of importance) 1) Taking excellent care of my son; and 2) Stretching my husband's hard-earned dollars as far as possible. Guess what? I'm really good at both of them, thank you very much.

And dare I say that you can have an opinion about how I spend my money when you start paying my bills? Fair enough? Good. Glad to see we've come to an understanding.

Sincerely,
Daisy Paige

19 comments:

Katz said...

All I can say is AMEN! Good for you, Paige. I'm so glad that you stuck up for yourself as a consumer.

deidra said...

Go get 'em!

It always amazes me what you can get if you just stick to your guns. Good work!

Daisy Paige said...

Thanks girls!

*beaming*

But I have to admit the best part was when I called Josh to tell him the outcome after he'd muttered last night that I was wasting my time for "two little dollars." Not so little now, are they babe?

Allie...Josh...next?

Debra said...

Ha ha ha! You are awesome!

And I have read studies that show that grocery store registers often ring errors in their favor. Good for you for checking the math and calling it out! I've done it before and it's worth it, a dollar, two dollars, or many dollars. :)

Denae said...

Way to go Paige!

But I have to say this post reminds me of the paperboy on his bike chasing John Cusak aroud town claiming "I want my 2 dollars"

hehe!

chartie said...

Oh, SNAP! You go girl! Mmm Hmmmm! Oh, no she didn't! (and any other exclamation for you as an empowered woman)

Way to go. Sounds like it was worth it to me. Once my recent Golden Oreo episode is resolved, I'll post it. It's great to get results when you deservedly make your voice heard.

Chazzie said...

WOW! Great job in being a thoughtful consumer and being willing to do what's right. I want to be like you someday...

stewbert said...

Woohoo! Good on ya!

Schultz Family said...

Awesome... I cant believe someone would be so rude like that... WTG... You are my hero...serioulsy... I need to learn to check more carefully and take a stand...

Jahn said...

Next time I'm in Utah and need groceries, I know who I'm looking up. :-]

Chad and Becky said...

WTG! Thats awesome, I have to admit, I just got around to reading the whole post.

School is a bugger right now.

I love it tho. I can't believe some people, it's not like the 2 bucks was coming out of her pocket or anything! I hope whatever happens to her teachers her a lesson in kindness!

Chad and Becky said...

teachers? Can you believe I am a college student? LOL. I meant TEACHES!

Sara said...

I wonder if she has kids...and how she'll feed them when she loses her job. You live in scary America where the poor are actually poor!

The Palmers said...

Well then.....

Sandy said...

It's either your bank account or her livelihood. Sometimes it's better to leave things alone like Josh said.

Daisy Paige said...

Sara, Sandy, don't worry about Allie. She'll be fine. She might be early 20's, no ring on her finger and I doubt she has children since I had to show her where the baby aisle was. Besides, she cost herself her job by treating me poorly. Had she been respectful in dealing with me, I wouldn't have called the 877 number to complain. I didn't call about the two dollars - I called about the way she treated me.

My money is my money and I will spend it the way I see fit. I do not go to Albertson's every week and give them two dollars for nothing. That would be asinine. If it comes down to someone's livelihood versus taking care of my family, my family will always win out.

Melissa said...

Amen! Very well said! I think that people nowadays think they can get away with being rude to people and there won't be any consequences. There's consequences for everything including the way we treat other people. If she lost her job, that's her consequence and maybe she'll learn at her next job to treat others with respect. Oh, and no, the weather down here is not nice enough to go to the park and swing on the swings. It's cold. I hate the cold! It snowed today. It's snowed about 10 times this year (very well could be an exaggeration). Do you remember when we were younger that it never snowed? What happened? I'm packing my bags and heading to Hawaii! See you there!

The Butterfields said...

As Greg would say, never mess with a Hendrickson woman!

Brittany said...

Paige, you are hilarious. I love this. So my problem is that I'm so busy juggling kids at the checkout (one who is trying to swipe my credit card and sign my name for himself, and another who never fails to wail at the checkout. Never.) to be able to pay much attention to being over charged. I'm probably being over charged, and I hate the thought of it, but I'm not sure how to focus on the task at hand.