Remember me from last night? The woman you were short with when I asked about more frozen potatoes? Remember that? How stupid you tried to make me feel by sending me to look for a sale item amongst the regularly-priced items when you knew they were out of stock? That wasn't very nice, but I would have let it slide had our evening ended there.
But remember how after I checked out and started looking at my receipt, you were very rude and condescending when I asked you to refund me the $2.00 difference from the two cans of Enfamil I purchased for my son? Remember how the shelf tag said $21.99 for the 24-ounce can but I was charged $22.99 for the 20% more free (28.8-ounce) can? Remember how I explained to you that 20% of 24 ounces is 4.8 ounces, so the 28.8-ounce cans perched in that spot on the shelf were obviously supposed to be the same price as the 24-ounce cans? Remember how you couldn't find a separate shelf tag for the 28.8-ounce cans? Remember when I showed you that the can said "20% more free" and not "20% more for one more dollar"? Remember how you kept saying over and over again that the UPC code was different, and I acknowledged that, but I just wanted you to stop and think about some simple math for a minute? Remember how I just wanted my two bucks back, but you were completely unhelpful and started walking away from me when our conversation wasn't finished?
Well, I went in today to talk to a REAL manager and guess who was right? I was. Are you surprised? I sure as hell wasn't. The REAL manager mentioned you'll be getting a private lesson from the big wigs on using some common sense. Well, that is, if you're around long enough to get it. When I told her that I called the 877 number last night to complain about my experiences with you, the REAL manager mentioned that means you might be gone before they'll get a chance to educate you on properly interpreting shelf tags. Oops - sorry about that! And as a bonus, seems Albertson's has a policy that if something rings up incorrectly, it's free. In this case, one can of formula was free, and the other was just price-matched to the shelf tag.
So to summarize...I paid $22.99 each for two cans of formula, used 2 $3.00 manufacturer coupons plus an Albertson's matching coupon of another $1.00 off each, plus I did a partial payment with two $5.00 Enfamil checks. The total refunded to me was $24.75, so when all was said and done, I spent $4.61 on 56.6 ounces of formula powder, plus about 10 minutes on the phone last night and maybe another 15 minutes in the store today. Not too shabby, eh?
What cost me very little may end up costing you your job. Gees, that's too bad. Or not. It's your fault, so you should be held accountable for your actions. All I wanted was two dollars refunded to me. Why wouldn't you just do it? You knew I was right, but I guess the thought of caving to another couponing mother was just too much. Maybe next time you see a mother shopping only the ad items you'll be a little nicer to her instead of dismissing her as irrelevant. My two primary jobs are (listed in order of importance) 1) Taking excellent care of my son; and 2) Stretching my husband's hard-earned dollars as far as possible. Guess what? I'm really good at both of them, thank you very much.
And dare I say that you can have an opinion about how I spend my money when you start paying my bills? Fair enough? Good. Glad to see we've come to an understanding.